Terms and Conditions
General Health and Safety
The customer acknowledges and agrees not to enter the working space where the Elite technician is actively working or has equipment placed. For safety considerations, we provide the following guidelines:
Refrain from touching our equipment or tools.
Note that the carpet or floor may remain damp for several hours after the work is completed, potentially creating a slip hazard when transitioning from carpeted areas to hard floors such as tiles or floorboards.
Exercise caution around electrical items, ensuring awareness of cords to avoid tripping, and keep children away from operating equipment.
In some instances, we may need to place a bucket with a heater and hot water in the laundry or bathroom. For safety reasons, people and pets should stay out of the area around the bucket during the duration of the work.
Additionally, customers are requested to inform our technicians of any potential hazards within the house or grounds before the work begins.
Delivery of Service
Elite cannot guarantee the removal of all stains during cleaning or refinishing. Stains resulting from caustic substances, acids, or permanent dyes may be irreversible. The customer understands that Elite is not liable for pre-existing conditions not visible during visual inspection, including but not limited to:
Fugitive dyes not properly set in manufacture or re-dyeing.
Lounge suites with water or solvent-soluble colored backing material.
Over-stretched or delaminated carpet.
Sun-damaged carpet affecting dye color.
High alkaline cleaning solutions impacting dyes in carpet or upholstery fibers.
Markers used on carpet, fabric backing, or padding.
Bodily fluids within mattresses.
Elite offers a 7-Day free re-do Guarantee to all customers. If dissatisfaction or concerns arise regarding the service within 7 days of completion:
Contact us within the specified timeframe.
Allow us the opportunity to address and remedy any workmanship concerns in a reasonable time.
Please note that the 7-Day Satisfaction Guarantee is a service warranty and not a money-back guarantee.
Quote and Actual Work Charge
If Elite provides a written quote during a premises visit, the quote is valid for 30 days. A $100 fee applies for re-attendance to re-quote the same service at a later stage. If the scope of work changes from the initial quote, Elite reserves the right to charge an additional fee or, if the work is not undertaken, charge 50% of the original job value. Examples of varied scope include significantly dirtier surfaces, additional stains, mold growth into additional areas, or changed conditions due to renovations.
For phone quotes, the quote is subject to the condition of the surfaces/items and their size.
Cancellation Fees and Surcharges
Prices are based on a maximum room size of 14 square meters.
Stairs are quoted per step.
Prices are subject to carpet condition, with additional charges for difficult stains.
Special offers may not be available in all areas.
Price is per seating position, subject to upholstery condition.
Additional charges may apply for wider seating positions, recliners, ottomans, and chaises.
Leather upholstery incurs additional charges.
Carpet and Fabric Protection
Tile and Grout Cleaning
Water Damage Restoration
End of Lease Cleaning
It is the customer’s responsibility to ensure:
• Accessibility to the garden area on the scheduled service day
• Inform Elite of any specific concerns or preferences related to the gardening service.
• Clear the garden area of any obstacles, debris, or pet-related items.
Also customers acknowledge that different people have different standards in terms of aesthetic, thoroughness in communication will reduce the difference to minimum level.