Responding on the Ground After Tropical Cyclone Debbie
Just weeks after the devastation caused by Tropical Cyclone Debbie—an event labelled “a catastrophe” by the Insurance Council of Australia—teams from Elite Maintenance Services Group were still working around the clock to help restore homes, businesses and holiday rentals across North and Central Queensland.
Cyclone Debbie made landfall near Airlie Beach on Tuesday 28 March as a Category 4 system, bringing destructive winds of up to 260km/h. Trees were torn down, buildings damaged and vessels destroyed. As the system tracked south-west, it delivered more than 1,000mm of rain in a matter of hours, causing the Pioneer River to overflow and flood large parts of Mackay. Floodwaters later reached Rockhampton, where levels only began receding days after the event.
Emergency Water Extraction Across Mackay and the Whitsundays
In the immediate aftermath, Elite teams across the Whitsundays and Mackay focused heavily on urgent water extraction and drying to prevent further damage and reduce the risk of mould growth in the region’s high humidity.
Shaun Tucker and his Mackay-based crew worked on 40 properties in just 58 hours across four days, including at least 12 high-rise marina apartments that required emergency assistance. In one aged care facility alone, the team extracted 150 litres of water from a single lounge room.
“The wind-driven rain was so intense it was forcing water sideways through windows and sliding doors,” Shaun explained.
Complicating matters were widespread power outages, with around 63,000 residents left without electricity across Mackay and the Whitsundays. Despite this, Elite technicians pushed on—running equipment on generators and deploying more than 40 hired carpet blowers to begin emergency dry-outs.
Using professional 24/7 water damage restoration services, the priority was clear: make properties safe, dry and liveable as quickly as possible.
Supporting Tourism and Local Businesses in Airlie Beach
In Airlie Beach, Elite franchisee Corrina Ross and her team worked tirelessly across both commercial and residential clean-ups, answering calls from real estate agents, businesses and property managers eager to reopen as soon as possible.
With tourism generating approximately $2 million per day for the region under normal conditions, getting accommodation and services back online was critical.
“Airlie Beach really took the hit,” Corrina said. “While many roofs were damaged or lost, much of the internal flooding came from blocked gutters. Leaves built up, water backed up and then poured inside.”
She described seeing “curtains of water cascading down walls”, with immediate impacts on carpets, curtains, upholstery and rugs. One bank branch required urgent upholstery cleaning after its doors were blown in and mould began forming rapidly.
“We already have more than 30 rugs and household furnishings waiting to be cleaned,” Corrina said. “We’re exhausted, but we know how important it is to get Airlie Beach and the surrounding areas open for business again.”
All restoration work followed professional processes aligned with recognised IICRC standards to ensure safe, effective outcomes.
Here When Queensland Needs Us Most
From emergency carpet cleaning to large-scale flood response, Elite Maintenance Services Group remains committed to supporting Queensland communities during and after extreme weather events.
If your carpets, upholstery or property have been affected by flooding, storms or cyclones, early action is critical to reduce long-term damage and mould risk.
Need Immediate Help After Water or Storm Damage?
Elite Maintenance Services Group is open for business 24/7 across flood- and cyclone-affected areas of Queensland.
Request urgent assistance or a quote online:
https://elite.com.au/quotes/
Speak with a local professional now:
https://elite.com.au/call-now/
When disaster strikes, you can rely on Elite to help restore your property quickly, safely and professionally.
