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What our customers say

★★★★★

“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
★★★★★

“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
★★★★★

“These are great guys to work with, thanks Elite!”

— chubs, Mar 2026 · Goondiwindi · Read on Google
★★★★★

“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
★★★★★

“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google
★★★★★

“Nino cleaned my carpet - good service - nice guy - great clean. Thanks heaps Nino”

— Gerard Treasure, Jan 2026 · Brisbane · Read on Google

Trusted by

AnglicareArcareHotel GloriaHutchyQRUQueensland BalletRay WhiteSpringwood Tower Apartment HotelTeam SolomonView HotelWoollam

Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the National Rugby Training Centre as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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Compliance, continuity, and scope certainty, without guesswork

If you manage sites where compliance, continuity, and asset integrity are non-negotiable, or you're handling claims that need clear technical justification, our standards-led approach is built for you.

  • Clear scope definition
  • Risk-managed delivery
  • Measurable verification
  • Defensible documentation

IICRC S500 • S520 • S700 • S100 · CM3 Certified · National Coverage · 24/7 Response

Why IICRC standards matter in the Australian market

Restoration and hygiene work often sits inside high-stakes environments. IICRC provides a professional standard of care, consistent, repeatable, and technically defensible.

Where the risk profile is highest

  • Commercial buildings and portfolio assets
  • Government and defence facilities
  • Education and healthcare sites
  • Strata and high-occupancy properties
  • Insurance claims with scope sensitivity and liability exposure

What this means for insurers & facilities managers

An IICRC-aligned approach supports clearer decisions, reduced disputes, and safer outcomes:

  • Clear scope definition
  • Risk-managed delivery
  • Measurable verification
  • Repeatable national outcomes
  • Defensible documentation

Practically: less ambiguity, fewer disputes, and more reliable close-out decisions.

Elite's IICRC certifications

The standards that guide our methodology from initial assessment through to verification and close-out.

ANSI/IICRC S500, Water Damage Restoration

Categories, classes, psychrometry, monitoring, and documentation for defensible structural drying.

ANSI/IICRC S520, Mould Remediation

Containment, source removal, engineering controls, and a PRV-ready workflow.

ANSI/IICRC S700, Fire & Smoke Restoration

Residue identification, triage, odour-control strategy, and clearance discipline.

ANSI/IICRC S100, Textile Floor Covering Cleaning

Fibre-safe extraction, controlled drying, hygiene performance, and asset longevity.

Built for control, compliance, and continuity

Fast action without losing technical discipline, designed for claim outcomes and operational continuity.

  • Safety & health controls, site-safe delivery, hazard control, and risk-managed workflows for occupied and regulated environments.
  • Inspection + documentation, measurable data capture, defined goals, and scope clarity to speed decisions.
  • Mitigation of further damage, stabilise early to reduce secondary loss, mould risk, and claim escalation.
  • Close-out verification + reporting, verified endpoints and reporting ready for stakeholders, audits, and claims workflows.

How our certifications connect to services

S500, 24/7 Water Damage Restoration

Time-critical stabilisation and drying using categories, classes, and psychrometry, backed by logged monitoring.

  • Category (contamination risk): 1, sanitary water; 2, significant contamination; 3, gross contamination (sewage / floodwater).
  • Class (evaporation load): Class 1–4 based on wet surface area and porosity; equipment sized for efficient drying.
  • Psychrometry: temperature, humidity, and airflow managed to drying goals, reducing microbial risk and uncertainty.
  • 24/7 water extraction + structural drying, moisture mapping + monitoring logs, equipment placement + usage documentation.

S520, Mould Inspection & Remediation

Condition-based remediation with engineered controls to prevent cross-contamination, built for occupied environments.

  • Conditions: 1, normal fungal ecology; 2, settled spores/fragments; 3, active mould growth.
  • Core principle: physical removal of contamination, fogging and coatings are not substitutes.
  • Engineering controls: containment and negative-pressure strategies protect unaffected zones and occupants.
  • Outcome: reduced liability exposure and clearer defensibility for scope and results.

S700, Fire & Smoke Damage Restoration

Residue identification drives chemistry and method selection; triage prevents permanent damage and improves odour outcomes.

  • Residue types: natural, synthetic, protein.
  • Residue behaviour: dry smoke (ashy/loose) vs wet smoke (sticky/penetrating).
  • Odour control (not masking): source removal, counteractants where appropriate, oxidation-based deodorisation when required, sealing only where justified.
  • Clearance hallmark: the "white glove" test, no visible residue transfer.

S100, Textile Floor Covering Cleaning

Controlled extraction and drying discipline to reduce wicking, delamination, odour retention, and hygiene failure.

  • Key risks without standards: browning/wicking, shrinkage and distortion, backing delamination, odour retention.
  • Services supported: carpet cleaning & sanitising, commercial carpet cleaning & protection, specialist rug cleaning.
  • Outcome: improved hygiene control, reduced replacement risk, better long-term asset performance.
  • Best practice: method selection based on fibre + construction, with controlled drying to protect integrity.

Reporting, stakeholder alignment, and claim support

Outcomes must be measurable and explainable, supporting clearer scope alignment and stronger defensibility.

Materially interested parties

  • Owners and facilities managers
  • Tenants and occupants
  • Insurers, assessors, and claims teams
  • Strata, property managers, and site stakeholders

Documentation packs

  • Work logs and daily notes
  • Moisture maps and monitoring results
  • Equipment placement and usage logs
  • Photo documentation and scope-control records

The result

  • Clearer scope alignment and approvals
  • Reduced dispute risk and rework
  • Stronger defensibility for outcomes
  • More confident close-out decisions

Related specialist services

Services often required alongside restoration and hygiene engagements:

  • Mould Inspection & Remediation (IICRC S520), investigation, containment, and remediation after moisture intrusion or prolonged saturation.
  • Fire & Smoke Damage Restoration (IICRC S700), residue-led cleaning and odour control to support recovery decisions and reduce rework.
  • Commercial Carpet Cleaning & Protection (IICRC S100), standards-led extraction and controlled drying for hygiene performance and asset life in high-traffic environments.

Need IICRC-aligned restoration & hygiene support?

Speak with a specialist 24/7. Arrange emergency stabilisation, schedule a technical assessment, or request claims-ready documentation support, Australia-wide. Controlled scope • measurable verification • defensible documentation.