How Elite Maintenance Services Group collects, uses, discloses, and
protects your personal information — and how to access or correct your
details.
Introduction
We take a pro-active approach to protecting personal information through
voluntary compliance with the National Privacy Principles as they apply to
our industry. New provisions in the Privacy Act 1988
(affecting private-sector organisations with annual turnover over $3 million)
took effect on 21 December 2001; while not directly bound by them, they apply
when we are contracted by a government or other agency to supply a service.
Our Privacy Policy is intended to strengthen client relationships through
greater confidence and trust, and to support contract work for larger
organisations.
Use and disclosure of information
Personal information will not be used for any purpose other than that for
which it was originally collected, unless:
- the individual gives express permission;
- we reasonably believe use or disclosure is necessary to lessen or
prevent a serious and imminent threat to any individual's life, health or
safety; or
- disclosure is requested by a law-enforcement body.
Collection of information
We collect only the information necessary for Elite's activities, gathered
by fair and lawful means. When collecting personal information we take all
reasonable steps to ensure you are aware of:
- the identity of the Elite organisation and how to contact us; and
- the purpose for which the information is being obtained.
Data management and security
We take reasonable steps to protect personal information from misuse or
unauthorised access, modification or disclosure, including:
- security of electronic data;
- staff induction and training programs; and
- non-disclosure clauses and agreements.
Access and openness
On request, we can provide general information about the type of personal
information we hold, how it was obtained, and the purpose for which it is
used, disclosed or destroyed. Any errors will be corrected on request.
Our mobile app
Elite Services is our free mobile app for existing Elite customers. It lets
you sign in and see the service requests we already hold for you — the status
of each job, its details, and your account information. The app is read-only:
it cannot be used to book work, make a payment, or send us a message.
What the app collects
- Your email address and password, entered on the sign-in
screen and sent securely to our servers to verify who you are.
- A sign-in token, stored in your device's secure keychain
or keystore so you stay signed in. It is removed when you log out or delete
your account.
That is all the app sends us. Your name, address, job details and prices are
shown to you from our records — the app does not gather them from your
device.
What the app does not do
- It contains no advertising, no analytics, and no tracking of any kind.
- It does not access your location, camera, photos, contacts, calendar,
microphone or files.
- It shares no information with third parties, and we never sell your
data.
Deleting your account
You can delete your account from inside the app at any time: open
Account, then Delete my account. This
permanently anonymises your customer record and signs you out, and it cannot be
undone. You can also request deletion without the app — see
Deleting your Elite Services account.
Security
All communication between the app and our systems uses encrypted HTTPS
connections. Sign-in tokens are held in your device's operating-system secure
storage, not in ordinary app files.
Carpet Cleaning
Couch & Upholstery Cleaning
Mattress Cleaning
Commercial Cleaning
Water Damage Restoration
Fire & Smoke Restoration
Mould Removal & Remediation
Laser Cleaning
Pest Control
Office Cleaning
Dry Ice Blasting
