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What our customers say

★★★★★

“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
★★★★★

“We had our couches cleaned and the two guys did a wonderful job once again - thorough and extremely careful. Highly recommended.”

— Jill Agnew, Aug 2026 · Brisbane · Read on Google
★★★★★

“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
★★★★★

“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
★★★★★

“These are great guys to work with, thanks Elite!”

— chubs, Mar 2026 · Goondiwindi · Read on Google
★★★★★

“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google

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Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the National Rugby Training Centre as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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Controlled mould inspection and assessment
Accredited labs Eurofins laboratory partner IECL laboratory partner

Mould Policy: Inspection First (IICRC S520)

Mould remediation is never a simple clean. Under the IICRC S520 Standard for Professional Mould Remediation, treating mould without a proper inspection risks missing the underlying moisture source and leads to recurrence. Every mould job starts with a professional inspection by S520-certified technicians, so containment, controls and the remediation scope are set correctly from day one.

Inspection from $350 inc. GST. Remediation is scoped and quoted separately, only after the inspection.

  • Find the cause — identify the moisture source so remediation actually holds.
  • Set containment — protect unaffected areas during the work.
  • Clear scope & documentation — written report you can give insurers or strata managers.
First page of the sample mould remediation report PDF

See a Sample Mould Report

Want to know exactly what you’ll receive? Download a real example of the written report our S520-certified technicians produce after a mould inspection — findings, moisture readings, photos and the recommended remediation scope.

Download sample report (PDF)

What the assessment involves

Mould Testing: What the assessment involves

A visual inspection of the affected rooms and the spaces around them finds most surface growth. Moisture readings matter more: they show where materials are still wet, which is what explains the mould and where it is likely to spread.

Sampling is used when it adds something. Spores are present in every building, so an indoor air sample only means something next to an outdoor one, and it is most useful when growth is suspected but hidden. A surface sample confirms what a particular mark is. Samples are sent for laboratory analysis. Testing describes how far mould has spread. It doesn’t diagnose anyone’s health, and a report shouldn’t suggest it does.

Step by step

  1. We start with what you have seen, where, and any water event before it.
  2. Moisture readings and a room-by-room inspection.
  3. Samples where the extent is unclear or a written result is needed.
  4. A written report of what was found, the likely moisture source and the work recommended.
  5. If you go ahead, removal and drying in line with IICRC S520 and S500, so the area is dry before the job is closed.

Who comes

Elite is an IICRC Certified Firm, certificate number 70100265, certified in S520 for mould remediation and S500 for water damage restoration. Technicians are police-checked and fully insured under $20 million public and products liability cover, and every job carries a satisfaction guarantee. Behind them is the Elite brand, operating since 1984, with its head office in Acacia Ridge, Brisbane, servicing every Australian state and the ACT.

Questions about mould testing

I can see the mould. Do I still need it assessed?

Usually. The visible patch is where growth has reached the surface. The moisture causing it is often hidden, and it decides whether the mould returns.

What is in the report?

The rooms and surfaces affected, moisture readings, any laboratory results, the likely source of the water, and the recommended scope.

Once removed, will it come back?

Not if the water source is fixed and the structure dried. Cleaning alone leaves the cause behind.

Will insurance pay for it?

That depends on your policy and the cause. Mould that follows an insured event such as a burst pipe may be part of a claim. Your insurer decides.

Who is responsible in a rental?

It generally depends on the cause: a leak or defect in the building, or how the home has been used and aired. The report records the cause, which is what both sides need.

Can we stay in the house?

That depends on how much growth there is and who lives there. The scope will say whether any rooms should be closed off during the work.