Service Guarantee

Elite Maintenance Services Group — Australia Wide With Pride

At Elite, every job is backed by a clear, written guarantee. As an IICRC-certified firm operating across all Australian states, we hold ourselves to industry standards — and to you.

What we guarantee

• Work done right. Every service — water and fire damage restoration, mould remediation, asbestos removal, carpet cleaning, commercial cleaning and pest control — is carried out by trained technicians to recognised industry standards (IICRC and relevant Australian codes of practice).
• Workmanship warranty. If any work falls short of the standard we committed to, we will return and put it right at no additional cost to you.
• Responsive service. We respond promptly to every enquiry and, for urgent restoration work, prioritise rapid attendance to limit further damage.
• Qualified and insured. Our technicians are certified for the work they perform, and Elite carries appropriate insurance. Documentation is available on request.
• Transparent and accountable. You receive clear scopes, honest advice, and an itemised account of the work performed — suitable for insurer and compliance requirements.

If you're not satisfied

Contact us and tell us what's wrong. We will assess the issue and, where the work has not met the agreed standard, re-attend to correct it. Your feedback is reviewed by our team and used to keep our standards high.

Your rights under Australian law

This guarantee is provided in addition to the consumer guarantees you are entitled to under the Australian Consumer Law. Nothing in this guarantee limits or replaces those rights. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Last updated: May 2026