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Refund Policy

Refund Policy

When and how Elite provides refunds, exchanges, or credits on products.

Refunds, exchanges & credits

Please choose carefully — we don't normally give refunds if you simply change your mind or make a wrong decision.

You can choose a refund, exchange, or credit where goods are:

  • faulty;
  • wrongly described;
  • different from the product purchased on the website; or
  • don't perform as advertised.

Your rights under Australian law

This policy operates in addition to your rights under the Australian Consumer Law, which cannot be excluded.

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Elite cleaning products

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What our customers say

★★★★★Google

Friendly staff and good service — Elite Restoration have been a pleasure to deal with.

Springwood Tower · Oct 2023

★★★★★Google

I am very happy with Elite. Have been a customer since 1996. Thank you Elite!

June Morris · Nov 2023

★★★★★Google

Elite responded quickly to our bedroom flood — professional, and highly recommended.

Yanfei Xie · Sep 2024

★★★★★Google

Good guys to work with

Adee Macdowell · Jun 2026

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Official Cleaning Partner

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Partner vouchers

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