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What our customers say

★★★★★

“We had our couches cleaned and the two guys did a wonderful job once again - thorough and extremely careful. Highly recommended.”

— Jill Agnew, Aug 2026 · Brisbane · Read on Google
★★★★★

“Colin did a great job cleaning our carpets and was punctual ,courteous and thorough. Will have him back anytime. Thanks again .”

— sue flaxman, Jun 2026 · Brisbane · Read on Google
★★★★★

“Quick, reliable and efficient, very knowledgeable staff I found that no Job is to big or small, very professional service highly recommend”

— Mark Briggs, Mar 2026 · Brisbane · Read on Google
★★★★★

“These are great guys to work with, thanks Elite!”

— chubs, Mar 2026 · Goondiwindi · Read on Google
★★★★★

“We had a pipe burst in our ceiling, water seeped into our walls and our unit was at a very high risk for mould :( Guosheng worked tirelessly to ensure the drying process went as smooth as possible, even working until the evening on a Friday to ensure our walls would be dry and safe over the weekend! An extremely proficient and productive company that thrives on providing excellent service and quality work. Thank you so much for all of your help! <3”

— Ruby Leach, Mar 2026 · Brisbane · Read on Google
★★★★★

“Guosheng from Elite Restoration did an amazing job dealing with the water damage to my unit, due to a burst pipe. Nothing was too hard and Guosheng had multiple tricks up his sleeve to ensure maximum drying capacity. The communication throughout the whole process was excellent, which made this very stressful situation for me a lot easier to handle. Thanks so much Guosheng.☺️”

— Nicole Martin, Mar 2026 · Brisbane · Read on Google

Trusted by

AnglicareArcareHotel GloriaHutchyQRUQueensland BalletRay WhiteSpringwood Tower Apartment HotelTeam SolomonView HotelWoollam

Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Queensland Rugby – Official Cleaning Partner

Elite provides specialist cleaning and restoration for the BMS National Rugby Training Centre at Ballymore as a valued partner of Queensland Rugby Union.

Queensland Rugby – Facility Support Sponsor

Queensland Rugby – Facility Support Sponsor

Elite delivers ongoing cleaning and restoration across Queensland Rugby Union facilities, reinforcing our ongoing sponsorship commitment.

Queensland Ballet Partnership

Queensland Ballet Partnership

Elite provides specialist cleaning and facility services for Queensland Ballet, proudly supporting the arts as an official sponsor.

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What makes a carpet smell

Pets

Urine soaks through the pile into the backing and the underlay, where it dries into salts that smell again whenever the air turns humid. A spot that looks clean on top can still be the source.

Damp and mould

A musty smell usually means moisture: a leak, a wet spill that never dried, or a room with poor airflow. Mould growing in the backing or underlay smells stale and earthy, and it returns until the moisture is dealt with.

Smoke and cooking

Smoke particles and cooking oils settle into the fibres and hold on to their smell for a long time, especially in rooms that are closed up.

Everyday soil

Body oils, food crumbs and spilled drinks build up in heavy traffic areas. Bacteria feeding on them give a carpet a dull, sour smell.

Why powders don’t fix it

Carpet powders add fragrance and absorb a little odour from the surface, but they don’t reach the backing or the underlay. Left in the pile they can also attract more dirt. Some vinegar and bicarb mixes help with a fresh spill, but neither will shift old urine or mould.

What does work

  1. Find the source. A blacklight shows old urine; a damp patch or a mark on the backing shows moisture.
  2. Fix any leak and dry the area before anything else.
  3. Deep clean the carpet so the soil feeding the smell is flushed out.
  4. Treat the affected spots with a product made for that odour, such as an enzyme cleaner for urine.
  5. Dry the carpet quickly, with windows open or fans running.

Where urine has soaked deep into the underlay, a section of underlay may need replacing; no surface treatment reaches it.

Professional carpet cleaning

Our carpet cleaning and sanitising starts at $88 per bedroom, with special stain removal at $45 per 15 minutes; minimum job totals may apply. Elite is certified in IICRC S100, the carpet cleaning standard, and our technicians are police-checked and fully insured.

Carpet odour questions

Why does my carpet smell worse after cleaning?

Usually because it stayed wet too long, or the water reached old urine in the underlay. Fast drying and treating the source avoid it.

Does carpet deodoriser powder work?

It freshens the surface briefly. It doesn’t remove what is causing the smell.

How do I get rid of a musty carpet smell?

Find and fix the moisture first, then clean and dry the carpet properly. Without that, the smell comes back.

Carpet cleaning from-prices — minimum job totals may apply
ServiceFrom price
Residential carpet cleaning
Bedroom$88 per room
Hall (small, up to 3 m)$44 each
Staircase landing$12 each
Stairs$6 per stair
Walk-in robe (small)$22 each
Additional services
Rugs (small)$44 each
Special stain removal$45 per 15 minutes
Elite carpet protection$6 per sqm
Lounge suite cleaning (fabric)$88 per seat
Drapes (half length)$30 per metre
Single mattress (top + sides)$90
High pressure cleaning$2.50 per sqm
Pest control (cockroach, silverfish, spiders)$77 per room
Commercial
Carpet cleaning (up to 16 sqm)$88 per room
Carpet cleaning, larger areas$5 per sqm